Instead of $79, a replacement will cost $29 from late January right through to the end of December 2018. Details will be provided soon on apple.com.
Two law students in California have also filed a similar suit and are representing anyone who bought an iPhone 8 or older (which is a pretty large collection of iPhone users).
Here in the United Kingdom, as the out of warranty iPhone battery replacement cost is now at a 1:1 exchange rate (£79), we expect that figure to be reduced to £29 during 2018. Although Apple doesn’t fix out of warranty phones in India, it only replaces them at an additional cost – the replacement in case the phone is under warranty is free – the company does offer battery replacements for the older iPhones. “We recently extended the same support for iPhone 7 and iPhone 7 Plus in iOS 11.2”.
A stock image shows a phone with low battery. Before today, Apple’s third-party service partners used to charge Rs 6000 or more depending on the iPhone model for the battery replacement. This is something the user tested using Geekbench, a benchmarking app.
The move comes after Apple said it had introduced a power management feature for iPhone 6, iPhone 6s and iPhone SE users previous year to ensure that the power from ageing batteries could match the devices’ processing power, preventing sudden shutdowns that usually occurred in such situations.
In related news, Apple published a statement on its website apologized for not informing owners of older iPhones that their devices were being intentionally slowed down. Although Apple’s explanation made a lot of sense, users were still miffed because at what they perceived as lack of transparency and lack of choice.
You can read the Apple statement in full here.
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In part of its investigation, Shine alleged Apple’s behaviour “misled” consumers into believing their iPhones were malfunctioning and caused them to upgrade to newer, more expensive models. Although it also apologised.
Similar legal action has been taken against Apple overseas, including eight lawsuits in the United States.
In a statement posted to its U.S. site it apologised to customers who felt let down but maintained it hadn’t done anything to deliberately shorten battery life.
“We know that some of you feel Apple has let you down”.
Apple has promised that from next year, it will drop the price of an out-of-warranty iPhone battery replacement from $US79 ($101) to $US29 ($37) and update its software to allow users to track their phone battery’s health.
Apple Inc (AAPL) has posted an open letter of apology to its customers for its handling of a battery issue affecting older iPhones.
Credit To – http://theafricom.com/2017/12/31/apple-apologises-for-iphone-battery-issues-offers.html
For many entrepreneurs, the thought of hiring IT support is daunting. It can be difficult to judge how qualified a candidate is when you’re not well versed in the technology yourself. Additionally, hiring IT technicians that work full time for your company is expensive, which is why many small business owners outsource IT support entirely.
There are different approaches you can take to ensure your business’s technical needs are met without building out an in-house department. The path you choose should be determined by the type of IT expertise you require, how integral technology is to your overall business plan and how large your business is.
Product-specific and one-off IT support
If you run a small business with limited staff, you may not need a full-service IT department. The rise of SaaS (software as a service) products has made it affordable for SMBs to get professional-grade software, and many upgraded SaaS subscriptions include technical support. Likewise, most leased hardware includes a service plan. For many SMBs, this level of support is adequate, and it’s significantly less expensive than hiring a full-service remote IT support company.
There are also one-off IT support services, which can be useful for microbusinesses and self-employed people who only need technical advice occasionally. Examples of these types of services include come-to-you companies like Geek Squad as well as brick and mortar destinations like the genius bar in Mac stores.
However, services like these are intended for general technical support. If you have questions regarding a specific business software product or want help with regular weekly tasks, these services aren’t the best fit for you. On the flip side, if one day your laptop doesn’t turn on, or you get a virus and don’t know what to do, they can probably help.
This type of IT support style, where you combine SaaS tech support and leased hardware maintenance plans with occasional one-off services, is best for people who are comfortable with the technology they use on a regular basis.
If you frequently have questions about doing basic tasks in Microsoft Excel, running updates, using administrator controls, backing up files and maintaining the systems you use, you will benefit from more comprehensive support.
Full-service remote IT support + IT project management
As your business grows and the diversity of the software products your team uses increases, full-service remote IT support may become necessary. Investing in a full-service IT solution allows SMBs to consolidate all tech support in one place, rather than having a different contact person or support number for every piece of software and hardware.
Good remote IT support solutions will match you with tech pros who are well versed in the products your business uses, which means they’ll be able to troubleshoot problems as they arise. Additionally, they’ll implement a general management plan for rolling out updates, backing up information, managing permissions and maintaining business-level security. Most remote IT services will also take over your MDM needs and streamline the onboarding process for new employees, which is a huge timesaver for companies on a hiring spree.
In addition to handling day-to-day problems and maintenance, many IT support services offer IT project management services, usually for an additional fee. While it can be quite expensive to hire a consultant to manage your IT projects, it can save a huge amount of time and energy in the long run. Many SMBs fail to get the most out of the products they purchase because of poor implementation processes.
Mistakes like giving too many people the ability to edit databases, failing to establish a standardized nomenclature or file structure and general lack of accountability can result in serious issues in the long term. A system is only as good as its data, and when data starts out compromised, even the best system becomes worthless. Employing an outside IT project manager takes the guesswork out of software implementation and ensures that every product you use is implemented and used correctly.
There are several alternatives to building out an in-house IT department, and thanks to remote desktop capabilities and smarter AI chatbots, it’s never been easier to receive remote tech support.
Your best bet is to start small, with just the support you need, and gradually scale up over time. If you eventually decide to hire in-house IT techs, programmers, designers, or other tech pros, and you have no idea where to begin, hiring a consultant may be prudent.
Credit to – Mona Bushnell – https://www.businessnewsdaily.com/10494-how-to-hire-tech-support.html